How do I change or cancel an appointment in Yourgi?

Pet Resort:

Appointment editing in Yourgi will be a future feature. Please contact your center by phone or email them directly if you need to make a change to a submitted or booked reservations.

Yourgi Pro:

If you are trying cancel a booking with a Yourgi pro, open the appointment and click on the 3 dots at the top of the booking, and select Cancel Booking.

Refunds:

If a Pet Parent cancels a booking, refunds are determined based on the cancellation notice period the Yourgi Pros have selected. If a Pet Parent cancels before the Yourgi Pros selected notice period:
The Pet Parent will receive a full refund.

If a Pet Parent cancels within the selected notice period:
The Yourgi Pro will receive a 50% cancellation payout in accordance with Yourgi's payment terms, and the Pet Parent will receive a 50% refund.

Example:
If there is a 7-day cancellation notice period:

• A cancellation made 8 or more days before the service begins, the Pet Parent will receive a full refund.
• A cancellation made 6 days or less before the service begins, the Pet Parent will receive a 50% refund, and the Yourgi Pro will receive a 50% cancellation payout.

Extended Bookings
For services longer than 7 days, refunds will be capped at the equivalent of 7 days. This means that even if a booking exceeds 7 days, only up to 7 days will be considered when calculating the cancellation payout. For example, if you have a 30 day boarding reservation cancelled after the Yourgi Pro's selected notice period, only 50% of the amount charged for the first 7 days will be refunded to the Pet Parent. 

located here: Yourgi Pro cancellation