Policies Overview for Yourgi Pros

Cancellation Policy

Yourgi Pros can customize their own cancellation notice period (ranging from no notice to 14 days), and if a Pet Parent cancels after that period, the Pro receives a 50% cancellation payout. If a service is canceled after it begins, partial payments may apply, and for bookings longer than 7 days, refunds are capped at 50% of a 7-day value.

For more information about Cancellation Policies, view the full article here. 

Holiday Fees Policy

Yourgi Pros can choose to work on holidays and apply custom surcharge fees to compensate for peak-season demand, with clear holiday dates and charges shown directly in booking details.

Accepted Pets Policy

We know you love all kinds of pets, but for everyone’s safety, Yourgi currently only accepts dogs and cats. 

For more info about the Accepted Pet Policy view the full article here. 

Multiple Pet Policy

Yourgi Pros can set custom rates and offer optional discounts for additional pets, extended stays, or first-time bookings—giving you flexibility to tailor your pricing.

For more information about Multiple Pets Policy, view the full article here.