What are Drop-In Visits?

Drop-In Visits are a convenient way to have a Yourgi Pro stop by your home to care for your pet while you're away.

Visits are available in 30-minute or 60-minute sessions and can include:

• Feeding and refreshing water
• Potty breaks
• Playtime and companionship
• General pet check-ins
• Following your pet's care instructions

Drop-In Visits take place at your home and do not include overnight care.

How do I book a Drop-In Visit?

1. Log in to your Yourgi account.
2. Select Drop-In Visits as your service.
3. Search for available Yourgi Pros in your area.
4. Select a Pro who offers Drop-In Visits.
5. Choose your preferred date, time, and visit duration (30 or 60 minutes).
6. Select the pet or pets needing care.
7. Review your booking details and submit your request.

Your selected Pro will receive the booking request and review the details before accepting.

How long are Drop-In Visits?

Drop-In Visits are available in two durations:

• 30 minutes: Ideal for a quick potty break, feeding, or check-in.
• 60 minutes: A good option for pets needing additional attention, playtime, or companionship.

Each Pro determines which visit durations they offer. Some may offer both options, while others may offer only one.

Your Pro is expected to remain at your home for the full duration of the booked visit.

Where do Drop-In Visits take place?

All Drop-In Visits take place at your home.

Yourgi uses your service address during booking to help identify Pros who provide care in your area.

Before the visit, you can message your Pro to share entry instructions and any important information about your pet.

Can I book multiple Drop-In Visits in one day?

Yes! You can book multiple Drop-In Visits on the same day if your pet needs care at different times.

For example, you may want a morning visit for feeding and a potty break, followed by an afternoon visit for playtime and another check-in.

Each visit is subject to your Pro's availability.

How much do Drop-In Visits cost?

Pricing is set by each Yourgi Pro and may vary based on the visit duration.

You can review the Pro's pricing and your booking details before submitting your request.

Can I book Drop-In Visits for cats and dogs?

Yes. Drop-In Visits may be available for both cats and dogs.

Each Yourgi Pro selects which types of pets they care for, so check their profile to confirm they offer services for your pet.

Can I communicate with my Pro before the visit?

Yes! You can message your Yourgi Pro through the platform to discuss:

• Feeding schedules and care instructions
• Medications or special care needs
• Home access instructions
• Your pet's routine and preferences
• Any questions about the upcoming visit

Sharing clear instructions helps your Pro provide the best possible care.

Do I need to schedule a Meet & Greet?

Meet & Greets are optional and give you and your Yourgi Pro an opportunity to meet before confirming a booking.

Some Pros offer Meet & Greets for new customers. If your Pro marks your booking request for a Meet & Greet:

• Your booking request will remain pending while you arrange a time to meet.
• You and your Pro can coordinate the date, time, and location through Yourgi messaging.
• You can discuss your pet's routine, behavior, care instructions, and any special needs.
• After the Meet & Greet, your Pro will accept or decline the booking request.

Important: A Meet & Greet does not mean your booking has been accepted. Your Pro must still confirm the booking after the meeting.

What if my pet needs more than 60 minutes of care?

Drop-In Visits are designed for shorter periods of care and are limited to 30 or 60 minutes per visit.

If your pet needs extended care, consider booking House Sitting or another service that better fits your needs.

Where can I view my upcoming Drop-In Visits?

You can view your upcoming Drop-In Visits through your Yourgi account on the app or website.

• Home Screen: View upcoming appointments directly from the home screen on the Yourgi app or website.
• Website: Navigate to the Appointments section to view your scheduled visits.
• Mobile App: Select Calendar to see your upcoming appointments.

From your appointments, you can review your scheduled Drop-In Visits and their booking details.

What if I need to change or cancel a Drop-In Visit?

If your plans change, review your booking in the Appointments section on the website or Calendar section in the app. You can also contact your Pro through Yourgi messaging as needed.

Any applicable cancellation terms will depend on the booking and service policies.

Need additional help?

If you have questions about booking a Drop-In Visit or need assistance with an existing reservation, contact Yourgi Support.