Multi-Day Bookings with a Yourgi Pro
Which services can I book for several days at once?
Daycare, Dog Walking and Drop-In Visits with a Yourgi Pro. Drop-In Visits are one visit per day. Multi-day requests aren't available for Pet Resort bookings.
How many days can I request?
Up to 10 days in one request. The days don't have to be in a row.
How long does my Pro have to respond?
24 hours from when you send the request. Your Pro answers every day at once. If they don't respond in time, all of the days expire together, the hold on your card is released, and any coupon or points are restored.
Can I edit a request before my Pro responds?
No. Cancel the request and send a new one.
My Pro accepted 3 of my 5 days. What was I charged?
You're charged once, for the 3 accepted days only. The 2 declined days are never charged.
Why did I get two emails?
If your Pro accepted some days and declined others, you get one email and text for the accepted days and a separate one for the declined days.
I didn't get an email saying my Pro declined. What should I do?
Check your spam or junk folder. If it isn't there, contact Yourgi Support below.
The Find Another Pro link shows different dates than I expected. Why?
If your Pro accepted some days, the link only includes the declined days. Dates that have already passed are removed when you open the link. The link always opens in your web browser, even if you have the Yourgi app.
Can I cancel one day after my booking is confirmed?
Yes. Once your Pro responds, each accepted day is its own appointment. Cancelling one day works like cancelling any single booking, and your other days aren't affected.
For immediate support, please contact the Yourgi Support team
- Chat Support: Click the yellow message widget in the lower right corner of the Yourgi Support site. Chat support is available 24/7.
- Email Support: Email Yourgi Support at support@yourgi.com. Standard response time is within 24 hours.
- Phone Support: Call (888) 887-3875. Phone support is available Monday - Friday from 8am - 8pm CST.
- Contact Form: Click 'Submit a Request' in the upper right corner of the Yourgi Support site. Standard response time is within 24 hours.
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