Cancellation Policies – Pet Parent

What is Yourgi's cancellation policy?

Yourgi Pros set their own cancellation notice periods, which determine how far in advance you must cancel a booking to receive a full refund.

Each Pro's cancellation policy may be different, so we recommend reviewing the cancellation terms associated with your booking before confirming your reservation.

Will I receive a full refund if I cancel my booking?

You will receive a full refund if you cancel your booking before your Yourgi Pro's selected cancellation notice period.

If you cancel within the Pro's cancellation notice period, you will receive a 50% refund of the applicable booking amount, subject to Yourgi's cancellation policies.

Example:

If your Pro has a 7-day cancellation notice period:

• Canceling 8 or more days before your booking begins qualifies for a full refund.
• Canceling 6 days or less before your booking begins qualifies for a 50% refund.

What happens if I cancel a booking longer than 7 days?

For bookings lasting longer than 7 days, cancellation refunds are subject to a 7-day calculation limit when the cancellation occurs within the Pro's selected notice period.

For example, if you cancel a 30-day boarding reservation within the cancellation notice period, the applicable 50% cancellation refund is calculated using only the first 7 days of the reservation rather than the full 30 days.

What happens if I used a promotional coupon on my booking?

If you used a promotional coupon, your refund will depend on the cancellation policy and how your booking was paid.

• If your booking qualifies for a full refund, the amount you paid will be refunded.
• If your booking qualifies for a 50% refund, the refund is calculated using the applicable booking amount, including any promotional discount applied.
• Promotional coupon amounts are not refunded as cash to your original payment method.

Example:

If your booking total was $100 and you used a $99 promotional coupon, paying only $1 out of pocket, a cancellation subject to the 50% policy would result in a $0.50 refund to your original payment method.

Promotional coupons are subject to their applicable offer terms.

What happens if I cancel after my service has started?

If you need to cancel a booking after the service has already begun, Yourgi Support will review the circumstances individually.

Any refund determination will depend on the reason for cancellation, the service type, and how much of the booking has already been completed.

What happens if my Yourgi Pro cancels my booking?

If your Yourgi Pro cancels your booking, you will receive a notification through Yourgi.

Contact Yourgi Support if you need assistance with the cancellation, any applicable refund, or finding another Pro.

When will I receive my refund?

Once an approved refund has been processed, the time it takes for the funds to appear in your account depends on your bank or financial institution.

Refunds are returned to the applicable original payment method. Yourgi Support can confirm when a refund has been processed but cannot guarantee when the funds will become available.

How do I cancel my booking?

You can review your upcoming bookings through your Yourgi account.

• Website: Go to the Appointments section.
• Mobile App: Select Calendar to locate your booking.

Select the booking you wish to cancel and follow the available cancellation instructions.

If you are unable to cancel your booking or need additional assistance, contact Yourgi Support.

What if I have questions about a cancellation or refund?

If you have questions about your Pro's cancellation policy, a promotional coupon, or a refund associated with a canceled booking, contact Yourgi Support.

Our team can review your booking details and help clarify the applicable cancellation terms.