Meet & Greets give Yourgi Pros the opportunity to meet a new Pet Parent and their pet before deciding whether to accept a booking request.

If you prefer to meet new pets before committing to their first booking, you can turn on Offer Meet & Greet to New Customers in your Services settings.

How do I turn on Meet & Greets?

1. Sign into the Yourgi Pro portal.

2. Click on your profile picture.

3. Go to Services, Pricing & Accepted Pets.

4. Click Edit next to Policies & Fees.

5. When the panel opens on the right, check the checkbox at the very top next to “Offer Meet & Greet to New Customers.”

6. Press Save to save your setting.

Watch: How to turn on and use Meet & Greets.

[Tutorial video placeholder: embed the video or add a link here.]

Once enabled, eligible booking requests from new customers will give you three options:

Accept | Mark for Meet & Greet | Decline

What happens when I select “Mark for Meet & Greet”?

You’ll be asked to confirm that you want to mark the request for a Meet & Greet. Once confirmed:

• Your 24-hour response timer pauses.
• The request moves to Meet & Greet — Pending.
• Your conversation with the Pet Parent will open so you can coordinate a time to meet.
• After the Meet & Greet, return to the booking request and Accept or Decline it.

Why does the 24-hour response timer pause?

Scheduling a Meet & Greet can take time. Pausing the timer gives you an opportunity to connect with the Pet Parent and meet their pet without having to accept or decline the booking before you’re ready.

Who can I offer a Meet & Greet to?

The Meet & Greet option is available for eligible booking requests from new customers when you have the feature turned on.

How do I schedule the Meet & Greet?

Use Yourgi messaging to connect with the Pet Parent and agree on a date, time, and location that works for both of you.

What should I discuss during a Meet & Greet?

A Meet & Greet is a great opportunity to get to know the Pet Parent and their pet before accepting the booking. Consider discussing:

• The pet’s normal routine and care needs
• Feeding, medications, or special instructions
• Temperament and behavior
• How the pet interacts with people and other animals
• Expectations for the requested service
• Access instructions, if applicable
• Emergency contacts or other important care information

Most importantly, use the Meet & Greet to determine whether you feel comfortable providing the requested care.

Do I have to offer Meet & Greets?

No. Meet & Greets are optional. You can choose whether to turn the feature on based on how you prefer to manage new customers.

Does marking a request for a Meet & Greet mean I’ve accepted the booking?

No. Mark for Meet & Greet does not accept the booking.

You still need to return to the booking request in Yourgi and choose to Accept or Decline it.

What do I do after the Meet & Greet?

Return to the booking request in Yourgi and make your decision:

• If it’s a good fit, select Accept.
• If you don’t feel the booking is the right fit, select Decline.

Don’t forget to take action after your Meet & Greet so the Pet Parent knows whether you’re able to provide their care.

What if I decide a booking isn’t a good fit?

That’s okay. Meet & Greets are intended to help both you and the Pet Parent determine whether the arrangement is a good fit.

If you decide you aren’t comfortable accepting the booking, return to the request and select Decline.

Can I change my Meet & Greet setting later?

Yes. You can return to your Services settings and update your Offer Meet & Greet to New Customers preference.